COSTUMER CARE

QUESTION

Hi, if you have any question, we will happy to answer that. Get in touch with us:

  •  Live Chat
  •  Fill out this contact form
  •  Email us at support@hijabila.com
  •  Call us at +62 8 229 229 0660 Monday to Saturday 8:00am to 8:00 pm UTC+7

PRIVACY POLICY

  • Your personal identification information is safe with us, we will not spam you.
  • We do not sell, trade, or rent your personal identification information to others.
  • You may unsubscribe at any time through unsubscribe instructions at the bottom of each email or you may contact us.

Read this privacy policy for further details.

PRODUCT DETAILS

  • The color of product might be a bit vary due to the computer screen, we try the best to give the most accurate color on the pictures.
  • Manufacturers may produce different fabrics by the same name or  blend some materials and name it into just one material that is used the most. Thus, it may feel different from one fabric to another within the same name of material.
  • All measurements are approximate,  please give or take small amount since all the hijabs are handmade, we try our best to ensure they are as accurate as possible.
PAYMENT

Hijabila accept payment by:

  • Paypal
  • Debit Card (through Paypal)
  • Credit Card (through Paypal)

The product will be dispatched after the payment received and clear.

SHIPPING

  • Please make sure your shipping information (shipping address, etc) is correct before purchasing
  • We strive to ship same day of purchase after a clear received payment
  • Indonesia: Express Mail, delivery estimate in 3-5 business days without tracking number
  • International: Registered Air Mail with tracking number without insurance, delivery estimate in 2-4 weeks normally. The Postal office itself claim the international delivery can take up to 90 days fo registered mails. For your consideration the registered mail is safer than regular mail, please take a look at the secure registered mail.
  • You will be able to track package on your country official Post site or ems.posindonesia.co.id
  • Insurance or other shipping method are available with additional charge, please contact order@hijabila.com before placing your order
  • Please understand we have no control of the product you purchased once the shipping company take over the package. There will be a tracking number that giving you the idea of where your package is. Once i give you the tracking number it means we don’t have your product and the Shipping Company is take over your product.
  • Please note, we do not responsible for your country Custom and VAT charges (the Custom and VAT charges may different in every country, you can check it on your official Custom site) and the Customs delays (in a rare case, Custom can delays packages up to 6 weeks)

WHERE WE SHIP

Here are the country list:

RETURNS & REFUNDS

  • If we have insufficient stock of a product, we will full refund your payments.
  • If any reason you want to exchange the product, we will happy to ship you the exchange after you pay the shipping fee for the exchange product. Please contact us first at order@hijabila.com, take picture of the original product once you receive it then ship it back to us. We should receive the package within 21 days in original condition. Then we will ship the exchange.
  • We always try to give you the best product quality but if any reason you want to return the product, we will happy to refund your money after the shipping fee. Please contact us first at order@hijabila.com, take picture of the original product once you receive it then ship it back to us and we should receive it within 21 days in original condition.
  • With all respect, we do not responsible for late, lost/stolen or damaged packages on delivery by the shipping company. If you pay extra for shipping insurance and your package lost or damaged, we will happy to help you claim the package.

HIJABILA LOYALTY PROGRAMS

  • Get immediate 20 points by signing up to Hijabila account.
  • You will get point from every dollar you purchase.
  • You can pay your purchase with points you have, for example you may pay $10 with 200 points.

Sign up now and enjoy your points!